Support
Common questions
How does the free trial work?
After setup, pick the yearly plan and tap Start my free week. If your store account has not had the free week before, the first 7 days are free, and after that the store charges $49.99 for the year unless you cancel first. With reminders on, we remind you two days before the free week ends. The monthly plan, $8.99 a month on the web or $9.99 a month in the App Store, has no free week and starts when you subscribe. Your plan stays saved either way.
How do I cancel?
In the app, open Settings, then Manage subscription. You can also cancel in your App Store account settings, under Subscriptions. Cancel at least 24 hours before the free week, the month or the year ends. You keep access until the end of the time you paid for, and everything you added stays.
If you subscribed on the web, open Settings, then Manage subscription, at app.getyesido.com.
Does my partner need to pay too?
No. Invite your partner from Settings, then Plan together. Once you share a wedding, one subscription covers both of you. If your partner already subscribed, open the app on their phone once, then open it on yours, and it unlocks.
I got a new phone. How do I get my purchase back?
Sign in with the same account and your plan comes back with it. Without an account the plan is only on the old phone. Make one there first: Settings, Create an account. If the app still asks you to pay, open the paywall and tap Restore purchase while signed in to the same Apple Account you bought with.
How do I get a refund?
For a subscription bought in the App Store, Apple handles payments and refunds. Request one at reportaproblem.apple.com, or from Settings, then Manage subscription, in the app.
For one bought on the web, email us and we will refund it. In the EU and the UK, a payment is refunded in full when you ask within 14 days.
Can I use Yes, I Do on a computer?
Yes. Open app.getyesido.com in your browser and sign in with the same account. It is the same plan, shared with the same partner, and a subscription bought on your phone covers it, as one bought on the web covers your phone.
I did not get my confirmation code.
Check your spam folder for an email from noreply@mail.getyesido.com. The code is good for one hour, and Send a new code on the same screen sends a fresh one.
Can I get a copy of my data?
You can share your guest list as a PDF or spreadsheet from the Guests tab. For a full copy of everything we hold about you, email us and we will send it within 30 days.
How do I delete my account and data?
In the app, open Settings. Delete all data removes your wedding, guests and files. Delete account removes your account and everything tied to it. Without your phone, sign in at app.getyesido.com and do the same from Settings. If you cannot get in at all, email us from the address you signed up with and we will delete it for you.
Start planning
Plan my wedding in your browser, and your plan is ready on every device you sign in on.